Category: Social CRM

• Digital Reputation Management Social CRM Social Media

  Pretty hard to argue against making digital/mobile a priority for brands and agencies with a stat like this one

  87 percent of people say that a frustrating digital experience leads to at least a somewhat negative perception about that brand (Harris Interactive, October 2013) via People Are Increasingly Frustrated With Digital Experiences, and Walk Away With Negative Brand Perception — Bulldog Reporter.

  November 16, 2013