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When the architect of the world wide web speaks out about how his creation could end us all, I usually stop to listen.

On the 28th anniversary of the world wide web’s birth, Sir Tim Berners-Lee published this letter detailing what he views as the three main challenges for the web: loss of control over personal data, the spread of misinformation across the web and the need for transparency with online political advertising.

1)   We’ve lost control of our personal data

The current business model for many websites offers free content in exchange for personal data. Many of us agree to this – albeit often by accepting long and confusing terms and conditions documents – but fundamentally we do not mind some information being collected in exchange for free services. But, we’re missing a trick. As our data is then held in proprietary silos, out of sight to us, we lose out on the benefits we could realise if we had direct control over this data, and chose when and with whom to share it. What’s more, we often do not have any way of feeding back to companies what data we’d rather not share – especially with third parties – the T&Cs are all or nothing.

This widespread data collection by companies also has other impacts. Through collaboration with – or coercion of – companies, governments are also increasingly watching our every move online, and passing extreme laws that trample on our rights to privacy. In repressive regimes, it’s easy to see the harm that can be caused – bloggers can be arrested or killed, and political opponents can be monitored. But even in countries where we believe governments have citizens’ best interests at heart, watching everyone, all the time is simply going too far. It creates a chilling effect on free speech and stops the web from being used as a space to explore important topics, like sensitive health issues, sexuality or religion.

2)   It’s too easy for misinformation to spread on the web

Today, most people find news and information on the web through just a handful of social media sites and search engines. These sites make more money when we click on the links they show us. And, they choose what to show us based on algorithms which learn from our personal data that they are constantly harvesting. The net result is that these sites show us content they think we’ll click on – meaning that misinformation, or ‘fake news’, which is surprising, shocking, or designed to appeal to our biases can spread like wildfire. And through the use of data science and armies of bots, those with bad intentions can game the system to spread misinformation for financial or political gain.

3)   Political advertising online needs transparency and understanding

Political advertising online has rapidly become a sophisticated industry. The fact that most people get their information from just a few platforms and the increasing sophistication of algorithms drawing upon rich pools of personal data, means that political campaigns are now building individual adverts targeted directly at users. One source suggests that in the 2016 US election, as many as 50,000 variations of adverts were being served every single day on Facebook, a near-impossible situation to monitor. And there are suggestions that some political adverts – in the US and around the world – are being used in unethical ways – to point voters to fake news sites, for instance, or to keep others away from the polls. Targeted advertising allows a campaign to say completely different, possibly conflicting things to different groups. Is that democratic?

Later in the letter, Berners-Lee says “I may have invented the web, but all of you have helped to create what it is today.” I think that’s extremely poignant.

Much like The Manhattan Project, we don’t always understand the full implication of our pioneering technology as they occur. Artificial intelligence (A.I.) is emerging as that next leap forward we truly don’t understand today. Rather than resist technology’s rise into our personal lives, I advocate we embrace its persistence and help guide it to the best possible outcome.

Dave Egger’s The Circle is coming out as a movie in two weeks. When I read the book in 2013 I called it the Atlas Shrugged of our digital generation. Eggers had his pulse on a very real and emergent trend related to connectivity, interaction and the subjective slippery slope of using connectivity tools for good and evil.

It will be fascinating to study how the general public reacts to the film, and in turn, how their behavior impacts awareness and outcry around the use of the topics above: 1) abuse of our personal data, 2) fake news, and 3) transparency.

Berners-Lee is a pragmatist, and a realist. But the general public is rarely either. It often takes fictionalized fantasy to help us escape our own fictionalized fantasy.

It’s been especially enjoyable to witness young people reading The Circle start to question aspects of their digital lifestyle in news ways. Like this op-ed from a student at the University of Washington:

Right now, most people have strongly opinionated answers to these questions, but after reading “The Circle,” readers are sure to have a more nuanced response. While it’s unlikely to completely change your mind, the book does an excellent job of complicating these familiar questions with new technology and perspectives.

As the influence of the internet in our lives grows, and companies and the government automatically have more access to our thoughts and lives, we have to ask ourselves where to draw the line. We need to be aware of how far people and companies are allowed to go and if we, as humans, are truly using these technologies for good; what is progress and what is too much?

I’m excited for the film, but I’m also a pragmatist and realist about how deep its impact could be.

As for me, when the architect of the world wide web speaks out about how his creation could end us all, I usually stop to listen.

 

 

Sources:
Sir Tim Berners-Lee lays out nightmare scenario where AI runs world economy | Social Media | Techworld

Three challenges for the web, according to its inventor – World Wide Web Foundation

Beyond the Page: ‘The Circle,’ by Dave Eggers — Privacy in the modern age | The Daily

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Thanks to Timehop, I rediscovered this gem of a quote from my favorite science fiction futurist on what he would really like to see in the future…

When he was asked, toward the end of lunch, where he thought computing might be headed, he paused to rephrase the question. “I’ll tell you what I’d like to see happen,” he said, and began discussing what the future was supposed to have looked like, back in his 1960s childhood. He ticked off the tropes of what he called “techno-optimistic science fiction,” including flying cars and jetpacks. And then computers went from being things that filled a room to things that could fit on a desk, and the economy and industries changed.

“The kinds of super-bright, hardworking geeky people who, 50 years ago, would have been building moon rockets or hydrogen bombs or what have you have ended up working in the computer industry, doing jobs that in many cases seem kind of ignominious by comparison.”

Again, a beat. A consideration, perhaps, that he is talking about the core readership for his best sellers. No matter. He’s rolling. He presses on.

“What I’m kind of hoping is that this is just kind of a pause, while we assimilate this gigantic new thing, ubiquitous computing and the Internet. And that at some point we’ll turn around and say, ‘Well, that was interesting — we have a whole set of new tools and capabilities that we didn’t have before the whole computer/Internet thing came along.’ ”

He said people should say, “Now let’s get back to work doing interesting and useful things.”

The needs of the world are great: New forms of energy, space transportation and infrastructure all need to be tackled with imagination and innovation, he said. He grew animated as he discussed his latest initiative: He is now pushing for a return to a can-do American culture that can “get big stuff done.”

via NYT: Out of Neal Stephenson’s Imagination Came a New Online World.

Two years later, I’m living this advice. I’ve given up on the social media echo chamber and talking about how impactful the web will be on society. I grew weary of the meaningless digital churn of Facebook likes and retweets and video views. And especially of the nave gazing on disposal holiday posts from brands and who offended who.

It’s time to DO THINGS. MAKE THINGS. What’s the point of creating all these new tools and technologies if we’re just going to talk about how awesome they are and pat ourselves on the back for living in a world where new things are possible. TIME TO GO.

PS: If you haven’t read Snowcrash and Reamde, and you work in interactive, technology or marketing, you are harming your career. Read them. No excuses. Then read The Circle, and let’s grab lunch.

Our water heater flooded our basement last night, and I specifically didn’t tweet about it. Then I thought about how The Circle would say I have an obligation to share that this life event happened. Then it turned out to be a simple fix of the furnace drainage line – not the water heater. And then I thought about how The Circle would say I should share that lesson for someone else who is having water heater issues.

And I didn’t tweet anything, because I know Timehop will make me relive any bitching on the internet on this day in history for the rest of my life.

If you’ve read the book, you know what I’m talking about. If you haven’t, read it!

Based on a recommendation from Lauren Melcher, I read “The Circle” by Dave Eggers this month.

I highly recommend it. Frankly, I can’t stop thinking about the implications of the novel, and definitely think anyone working in our industry should read it. I see it as the Atlas Shrugged of our digital generation.

This comic here from the WSJ Speakeasy sums up the premise, plot and irony of such a book coming out right now. Except I disagree it’s that well written (the plot is great but Eggers’ sentence structure isn’t my favorite — just like Ayn Rands, come to think of it).

Fear-mongering aside, Eggers has his pulse on a very real and emergent trend related to connectivity, interaction and the subjective slippery slope of using connectivity tools for good and evil.

Anyway, if you do end up reading The Circle, let’s grab a coffee or beer or something and chat through the repercussions of connectivity and social interaction and what those mean to consumers, our clients and careers.