5 Lessons from the Chaska Flood


The Minnesota River flooding in downtown Chaska has crested and soon the Highway 41 bridge will be open. Everything will soon be back to normal.

What lessons can we learn from this event?

  1. People will park and walk downtown: For all the conversation bemoaning lack of downtown parking options, the flood proved that people will park and walk more than a block if the draw is compelling enough. People were parking on residential streets (even over by my house) to walk up the levy to see the river, then across the bridge, then back again. Nobody complained about lack of parking to go see the river. I don’t want to get all “Field of Dreams” on you, but building an attractive business climate is more important than building accessible parking lots.
  2. Downtown restaurants benefit from pedestrian traffic: Tommy’s Malt Shop has been packed for more than a week. Perhaps one of the only businesses to benefit from Highway 41′s closure, the restaurant’s location nestled next to the closed bridge perfectly poised it to fill the hungry bellies of the river gawkers. Although their normal customer flow may have been down, I expect Dunn Bros. benefited from some tourist traffic, too.
  3. Low speeds on Hwy 41 make for happy families: It sure was quiet downtown without those semi-trucks, but you know what else? I didn’t have to cling to my three year-old’s hand for fear he would be sucked off the sidewalk into the street with traffic whizzing by at 40+ mph. Where are those “Your Speed Is…” blinking signs that were promised and the 2nd Street stoplight? A slower downtown is a happy — and walkable — downtown.
  4. River development will always be less than ideal due to the difference between “normal” and “flood stage”: Unlike Saint Anthony, Stillwater and San Antonio, our piece of riverside fluctuates too greatly to build a romantic riverwalk lined with businesses and street vendors. Best Western’s small patio overlook built high atop the levy is the only — and most strategic — place for business to meet the river. Sad, but true.
  5. The community cares about downtown and will come together to protect it: Despite the misnomer that folks “up the hill” never come downtown, they do. There are critical businesses downtown that compel essential traffic (dentist, optomistrist, butcher shop, grocery, coffee shop, burger joint, movie theater, banking, insurance, city hall, DMV), but we need a constant drum beat of reasons other than natural disasters to spark incidental traffic and help keep antique shops, art galleries, restaurants and gift shops buzzing. River City Days only happens once a year, you know.

What lessons did you learn? What do we do now?

Armchair Marketing: Chaska’s Top 10 Lost PGA Opportunities

Fresh on the heels of earning the No. 20 spot on Money’s 2009 list of America’s Best Places to Live, Chaska is hosting the 2009 PGA Championship at Hazeltine National Golf Club this week. This is an international news-making event, and the community has been gearing up for months and months to prepare.

Articles in our truly superb local resource, the Chaska Herald, have detailed preparations of the course, the history of Hazeltine, how the communities of Chaska, Chanhassen and Jonathan were impacted by the development, and even a story on the snazzy new PGA banners hung on lamp posts throughout downtown Chaska.

From all outward appearances, Chaska has been gearing up for an event to remember.

So it’s safe to say I was quite surprised to read this quote from a Herald article titled “Golf fever strikes – but will it pay off for Chaska?”:

“Our experience says there’s no large economic impact,” said Chaska City Administrator Matt Podhradsky. “Other than setting foot at the golf course, [attendees] don’t really set foot in town.”

This is the most depressing local government official statement I’ve read all year. In my opinion the shuttle stop argument for not even trying to bring a fraction of golf dollars into town lies in laziness on behalf of the local government, the Chamber and downtown business community.

Canterbury Park in nearby Shakopee is the official shuttle stop, and this article quotes Shakopee’s Chamber, hoteliers and restauranteurs about how they plan to count their money. Canterbury Park is only eight miles from downtown Chaska — closer than many people drive to buy milk and bread.

Maybe it’s my one-year-Chaskan-resident-naivete here, but if Chaska is the place for golf this week AND thousands of out-of-towners are descending on a plot of land four miles from downtown, this sure seems like a tremendous opportunity for the local business community to pull together and make a reason for them to spend money in our town.

Shuttle stop be damned, we went to the trouble of printing and hanging lamp post banners, but nobody thought to dangle a carrot big enough to get folks to stop by our picturesque community, grab a bite to eat, poke through our shops and take in the ambiance that makes this place #20 best place to live?

Maybe these conversations were had, and I’m conveniently misinformed. It just seems someone dropped the ball, and I think it deserves a penalty stroke.

What would I have done? For starters…

Chaska

  1. Host a PGA-themed community event at Chaska City Square this weekend, complete with local bands, charity putting contests, kids’ games, celebrity speakers, etc. Perhaps more realistic than pulling off a new event, consider pushing back River City Days three weeks to the PGA week.
  2. Chaska

  3. In conjunction with the community event and activities, coordinate progressive dinners at our stellar local restaurants (or at a very minimum, discounts for PGA passholders), including Spice Up, Mi Casa, Chaska My Love, China Pagoda and Cy’s with a dessert stop at It’s Just Perfect.
  4. Chaska

  5. In conjunction with the community event and dinners, organize a “Drink with the Pros” campaign, featuring a bar crawl with stops at Pauly’s, Kelley’s, Cy’s, Dolce Vita and the American Legion. PGA caddies drink free all night every night.
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  7. In conjunction with the community event, dinners and bar crawls, host a golf film festival at Rex Movie Theater, including family golf favorites like “Caddyshack.”
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  9. During the events and PGA tour week, actually compel our downtown businesses to be OPEN — I’m talking to you Linda’s Cellar, Vintage Cottage, Mixed Company, Mill House Gallery and Lillian’s — so folks passing through town can come inside and buy things. The antique shops could have spent the past few months seeking out golf-related treasures to help draw folks in.
  10. Chaska

  11. In conjunction with the community event, boutique and restaurant promotion, organize a “Golf Widows” day event, featuring a partnership between Tonia’s Salon, Hair & Beyond, M. Elizabeth and Forever Nails and Spa for spa treatments, manicures, pedicures or makeovers.
  12. Chaska

  13. Paint temporary golf cart lanes throughout downtown Chaska and encourage PGA attendees and Chaska residents to take to the streets in their carts for the week of the event. Set up community recharging stations, have Chaska High School cheerleaders or band members host “cart washes” and organize the first-ever Chaska Golf Cart Olympics. The national and local media attention around this stunt would be worth it alone.
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  15. Invite local churches to collaborate and host an ecumenical service in the City Square for out of town Christians, followed by a “Bless the Clubs” event similar to Guardian Angels’ upcoming St. Francis of Assisi’s Bless the Pets Day in October.
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  17. Empower our fantastically delicious local pizza joints, Pizza N Pasta and Sarpino’s to have the busiest delivery nights of the week by hosting PGA specials, set up pizza stations at shuttle stops, deliver in-town pies via golf cart, etc.
  18. Chaska

  19. During the community event and PGA week, turn those empty downtown storefronts into an asset. For example, Sundance Film Festival each year, downtown Park City residents rent their stores and apartment lofts to sponsors hosting corporate events, lounges and private concerts. Why send PGA sponsors to Minneapolis hotels to host influencer events when we have food, lodging and space only four miles from the course?
  20. Easier said than done, I know. But as a downtown resident and daytime marketer, it kills me to see the PGA tour all but ignored because of small parking lot mentality.

    Last night Mi Casa set out a sandwich board reading something like “PGA Fans Welcome” and listing bar prices, and around 8 p.m. watched a group of 15 people walk down my back alley toward it. It’s good to see Mi Casa trying, and it was apparently working.

    I’m not a big Field of Dreams guy, but sometimes “if you market, they will come.”